Please Note that our policy for free shipping has changed. 

Custom Cupz products (custom printed products) now qualify for free shipping with no minimum order amount!

Turnaround/Rush

How long does an order typically take? Orders consisting solely of unprinted items will generally ship within 6-8 weeks.   Please contact customer service for details. Turnaround times are typically calculated based on the order date, however, this timeframe can be extended on first time orders if art is not approved in a timely manner. If your order is time sensitive, check with Customer Service to ensure prompt delivery. 

The Ordering Process

Do I pay a set-up fee every time I order? The setup fee is a one-time fee charged to each size of custom printed product on your initial order. As long as your art does not change, you will never pay the setup fee on any subsequent reorders.

What is my minimum order? Most of our custom printed products have a minimum of 1 case of 600 – 1000 cups . 

Will I see a proof before my order is printed? Absolutely! Within three business days of placing your order, you will receive a digital proof depicting what your logo will look like when printed on the product ordered. This is the point to make any necessary changes. After we received the signed proof we will submit your order for printing and no further changes will be accepted.

Due to current order volume, new proofs from the art department may be slightly delayed.

What type of payment do you accept? Due to the custom nature of our products, all payments must be made when placing your order. We accept Visa, MasterCard, American Express, and Discover. Credit cards and credit card security is handled by an outside company. We at no time have access to a credit card number for orders placed through this website.

Shipping

How can my order qualify for free shipping? Orders (custom printed products) qualify for free shipping with no minimum order required.

Do you ship internationally? As a printed paper cup manufacturer, we are only able to ship to the United States and Canada directly. However, we can ship to freight forwarders if you already have one set up.

Art/Templates

What type of file do you prefer? In order to get the best possible print, Vector art is required due to its ability to be scaled infinitely without any loss of quality. Vector art is created using vector illustration programs, such as Adobe Illustrator. The most common Vector file extensions are .ai, .svg, .eps and .pdf. (Please note that not all .pdf files are vector.) If you are unable to acquire vector art, we are more than happy to work with you. We can work with raster images such as .jpg, but using these files could result in a loss of print quality and delays in the order. Check out our Tips for Printing page for more information on best printing practices.

Will I see a proof before my order is printed? Absolutely! Within four business days of placing your order, you will receive a digital proof depicting what your logo will look like when printed on the product ordered. This is the point to make any necessary changes. After we received the signed proof we will submit your order for printing and no further changes will be accepted.

Due to current order volume, new proofs from the art department may be slightly delayed.

How do you match colors? We use a combination of CMYK and the Pantone Matching System for all printing. If you already have a PMS color, make sure to enter it into the Special Instructions on your order. (This will certainly help expedite your order through the approval process!) Just keep in mind, everyone’s computer screens and printers are different, so comparing to the color on your screen may not be a perfect match. Pantone matched colors on CMYK printed products will be converted to CMYK during manufacturing. Due to the nature of CMYK printing, color matches can vary from order to order.

What is the available print area on products? Print areas vary from product to product and size to size. You can find the available print areas on each product page or on the individual templates.

Canceling An Order

Can I cancel an order? Orders for any custom printed products can be canceled up until the point they are sent to our production department. Any refunds will be issued within 5 business days, minus a 15% product cancellation fee. In the event, a digital proof has been rendered – even if unapproved – the $50 set up fee cannot be refunded. Once an order has been sent to print, it can no longer be canceled.

Can I return an order that’s already been printed? No, custom printed products cannot be returned once they have been delivered. However, unprinted products can be returned within 30 days of receipt as long as they are unused and still within the original packaging.

Do you offer discounts or run specials? We will run specials for certain holidays. Sign up for our newsletter and follow us on Twitter or like us on Facebook to make sure you don’t miss any discounts, product specials, or the most up to date information on Custom Cupz.